Product Care
Harry Winston jewels and timepieces are world renowned for their incredible quality in craftsmanship and design. In order to preserve and maintain the original integrity of your pieces, we recommend implementing some proper care and maintenance precautions to ensure they retain their beauty.
Jewelry Care
In order to retain its original beauty, we recommend you handle your jewelry with the utmost care and attention.
Harry Winston Care and Handling
Every Harry Winston jewel has its own story. It begins with rare or distinctive gemstones and an extraordinary design, followed by hours of skilled craftsmanship. To carry the Harry Winston name of excellence, every jewel is examined carefully by our dedicated team of quality assurance experts and gemologists to ensure our ever discerning standards are met. But the story does not end there. When you take your jewelry home, a new chapter begins, and properly caring for your Harry Winston jewelry will help ensure that it retains its intended beauty throughout its lifetime.
Jewels by Harry Winston are created with the utmost delicacy, and therefore need to be cared for to preserve their brilliance. We advise implementing suitable care and maintenance practices to help preserve their beauty. This is especially important for styles containing a multitude of diamonds and gemstones as the design focal point, such as eternity-set bands and micropavé-set engagement rings and wedding bands. The design of these styles allows for impact access to the entirety of the ring circumference. These styles require a high degree of care and maintenance and should be periodically examined at a Harry Winston Salon as needed.
Jewelry Care
To maintain the beauty of your Harry Winston jewelry and avoid possible damage to gemstones and metal, we recommend taking the following precautions:
- Avoid exposure to high temperatures, intense source of heat and abrupt temperature changes.
- Avoid exposure to salt and chlorinated water as well as lotions,perfumes, soaps, cosmetics or house hold chemicals.
- Avoid wearing jewelry during activities that can expose it to abrasive contact or impact damages like sports, gardening, etc.
- Be aware that gemstones can scratch other gemstones and abrade precious metals. Therefore, avoid stacking jewelry items that would be vulnerable to such abrasion.
Precautionary Measures and Storage
Inspect your jewelry for vulnerabilities. Check if the mechanical parts of your jewel, such as the clasp on necklaces and bracelets, and ear posts and clips on earrings are fully functional. A mechanical part that has loosened or become unsecured over time can result in loss or avoidable damage. In addition, ensure that all gemstones are secure in their settings and that the connections are not compromised.
When not being worn, store your jewelry items in a soft pouch separate from each other, in their original box provided at point of sale, or in a fabric lined case with compartments and dividers to prevent damages from metal to stone contact.
Maitenance and Cleaning
Proactive maintenance and cleaning plays an integral part in retaining your jewelry’s beauty.
Ultrasonic cleaning is not safe for many gemstones, so we advise against this method.
With that in mind, the following best practices are recommended.
Regular Home Cleaning
Regular home cleaning is an easy and effective way to avoid residue build up. However, not all jewelry items are suitable for home cleaning. Home cleaning should be limited to: Diamonds, Sapphires, and Rubies.
- Use lukewarm soap water to wash or soak for a few minutes.
- Use a soft bristle brush to remove any remaining dirt particles.
- Rinse with lukewarm water and dry with a lint-free, cotton cloth.
- Avoid using chemical cleaners.
- Avoid exposure to extreme heat or abrupt temperature changes as this many cause fractures to the stone.
Professional Cleaning
Technically intricate items and vintage pieces, as well as jewelry containing softer and more delicate stones, such as, but not exclusive to, emeralds, turquoise, coral, pearls or any other gemstone beads on a silk string, should only be professionally cleaned.
Professional servicing by one of our Harry Winston salons is recommended at least once per year, or as needed:
- Salon Service: Steam cleaning only. This service is only available if the condition of the jewelry allows for it and does not address possible underlying concerns.
- Take-In Service: Comprehensive expert assessment of the jewelry’s current condition followed by recommendations for repair work.
Repairs and Restorations
Harry Winston is dedicated to using the most brilliant and carefully sourced gemstones and metals along with the highest precision in the creation of our jewels. However, these pieces are not invincible to daily wear and tear and accidents that may cause damages. Our team of experts at Harry Winston would be delighted to answer any cause for concern and further advise restoration services needed for your jewels.
We recommend visiting one of our Salons or contact Harry Winston Client Services at 1-800-988-4110 and clientcare@harrywinston.com with any questions. Pricing for our services varies due to the uniqueness of each and every jewel.
*Upon request, repair estimates will be provided after physical assessment.
If you require Harry Winston After Sales services to be provided in any country other than in the country where the original purchase was made, proof of the relevant importation documentation must be provided. Please contact the appropriate authorities directly to benefit from our full range of service offerings.
Watch Care
Your Harry Winston watch requires special attention, to ensure its performance and longevity.
Here are some tips to consider.
Care section
Battery
If your quartz watch stops, replace the batteries as soon as possible. A defective battery can cause damage to the movement if it is not quickly replaced.
It is recommended to change the battery of your watch approximately every two years to avoid oxidation.
The batteries must be replaced by an authorized service center, in order to preserve the guarantee of the watch and to ensure that it goes through the water resistance tests.
Cleaning
Your Harry Winston watch can be cleaned with a microfiber cloth or a cotton swab and lukewarm soapy water. Rinse it and dry it with a non-abrasive cloth.
Do not get the leather or satin strap wet, as this may damage it.
Make sure the crown is always pushed and/or screwed in and do not use the pushers when cleaning your watch to prevent water from entering the mechanism.
Beauty products and chemicals
Avoid exposing your watch to beauty products, creams and perfumes, as this can damage the seals and corrode the materials.
Also avoid contact with solvents, detergents or any product for the same reasons.
Diamonds
Avoid contact with chemicals, perfumes, and detergents as these products can tarnish the stones. If your watch has been exposed to any of these products, rinse it under lukewarm water and rub lightly with a cotton swab or microfiber cloth. Then dry it with a non-abrasive cloth. Check your diamonds regularly to make sure they are still securely set. A shock, or as described above abrasive products, can damage the stones or the metal that holds them.
Extreme temperatures
Avoid exposing your watch to extreme temperatures (less than 0 ° C or 32F and more than 60 ° C and 140F) such as a hairdryer or a radiator, as this can damage the seals and the battery and damage the oils. High temperatures can damage colors and shorten the life of a leather or satin strap. When it is very cold, we recommend that you keep the watch on your wrist to limit the effect of negative temperatures and keep the watch at the same heat as your body.
Impacts and shocks
A shock or impact can cause visible damage to the case of your watch, but can also cause more or less visible damage to the movement. Some parts may break, and the gaskets may be impaired.
We recommend that you always have your Harry Winston watch checked at an authorized center if it should receive a serious shock. Avoid wearing your watch and jewelry on the same wrist. This could scratch the metals and damage the stones.
Strap
The wear and tear of a bracelet depends on the climate, the acidity of perspiration, its exposure to the sun, and certain products as well as the frequency with which the watch is worn. Leather and satin are materials that can be stained.
Avoid water, chemicals, soap, perfumes and greasy products.
Also avoid prolonged exposure to ultraviolet light to keep your bracelet beautiful as long as possible.
We recommend that you do not bathe or take showers with your watch to preserve the longevity of the leather strap.
Magnetism
Avoid placing your watch near a source of magnetism, such as magnets, a television, refrigerator, speakers, or cell phones. This can magnetize it and cause precision problems, or even make it stop.
Storage
Avoid placing your watch upside down to not scratch the anti-reflective glass of the sapphire crystal.
Avoid storing your watch too close to other watches or jewelry, it could knock together and scratch metals.
We recommend storing your watch in the box that comes with it. When traveling, we recommend that you use a dedicated travel case to protect your watch from possible shocks.
User guide
Read the user manual carefully and follow the instructions for setting up your watch.
Water
Hot water: your watch should not be taken to a sauna, hammam, or jacuzzi as hot water can damage the seals.
Salt water, chlorine: After swimming in salt water or in a chlorinated pool, rinse your Harry Winston watch under lukewarm water
Avoid wearing your watch under water if your strap material is satin or alligator, as this will damage it. In this case, we recommend a metal or rubber strap.
Technical section
Water resistance
Water-resistance can be affected by the age of gaskets. We recommend that your Harry Winston watch be tested for water resistance every two years by a Harry Winston service center.
To prevent water from entering the mechanism, be sure to always push / screw the crown in after adjusting your watch and never use the pushers, correctors or crown underwater.
Winding
Regular winding will prevent the mechanism oils from drying out. We recommend winding your automatic Harry Winston watch about once a month if not worn, so that the oils remain lubricating.
Service section
Guarantee after service
We offer a twenty-four month warranty on the work carried out by an official Harry Winston service center. This warranty does not cover normal wear and tear or damage caused by accidents or negligence.
Maintenance and service
Like your car, your Harry Winston watch needs regular services to function properly and to keep its accuracy. The oils dry and freeze over time. Some components of the movement can wear out.
We recommend servicing your watch approximately every 4 to 5 years by an official Harry Winston service center.
For additional information, see the FAQ or contact our customer service clientcare.timepiece@harrywinston.com.
